Service Advisor

3 days ago

Normal, Illinois, United States Bloomington Normal Auto Mall Full time
Service Advisor Opportunity at Bloomington Normal Auto Mall

We are seeking a highly skilled and experienced Service Advisor to join our team at Bloomington Normal Auto Mall. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Responsibilities:
  • Oversee service orders and flow of the service lane to ensure prompt, courteous, and effective service to customers.
  • Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of the service department.
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.
Requirements:
  • Must be a top performer willing to go above and beyond for customers.
  • Outstanding in sales and follow through.
  • Must have at least 1 year experience in automobile service write-ups.
  • Experience with Reynolds & Reynolds is a plus.
  • Self-motivated, organized, and driven to succeed.
  • Must possess a valid driver's license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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