Regional Home Health Quality and Patient Experience Coordinator

4 weeks ago

Evansville, Indiana, United States LHC Group Full time
Job Description

LHC Group is seeking a highly skilled and experienced Regional Home Health Quality and Patient Experience Coordinator to join our team.

Responsibilities
  • Facilitate overall agency quality improvement and outcome performance
  • Partners with agency leadership to develop and implement effective actions to mitigate quality-related findings
  • Supports agencies during state and Joint Commission surveys
  • Maintains current knowledge of regulations affecting the agency
  • Performs site visits to identify and address mitigating factors inhibiting improvement in quality performance
  • Assists agency leadership in prioritizing performance improvement activities and developing improvement plans
  • Provides face-to-face exit conferences with agency leaders to communicate findings and discuss plans of improvement
  • Monitors internal quality chart review results and provides feedback on effective action plan development
  • Performs inter-rater reliability audits on internal quality chart reviews
  • Provides orientation to quality and performance improvement program to new clinical and executive directors
  • Analyzes data and quality reports to identify improvement opportunities and develops plans to improve overall quality performance
  • Assists agency leaders with root cause analysis and action plan development related to Sentinel Events and other identified patient safety risks
  • Reviews quarterly Quality and Performance Improvement Executive Summary Reports
  • Regularly communicates progress and concerns with the respective Regional Vice President and Home Health Quality and Patient Experience Zone Manager
Requirements
  • 3 years healthcare experience, preferably home care and/or healthcare quality-related experience
  • Bachelor's Degree in a healthcare-related field, preferred
  • Associate Degree acceptable for RN candidates only
  • Certification in Healthcare Quality is preferred, after first year of service
  • Current Driver's License and vehicle insurance, and access to a dependable vehicle
  • Understanding of CMS Conditions of Participation, Joint Commission Standards, and state licensing standards
  • Effective written and verbal communication skills
  • Good interpersonal skills
  • Fiscal responsibility and accountability
  • Proficient computer skills with knowledge of Microsoft Word and Excel
  • Goal-oriented and ability to affect change
Company Overview

LHC Group is committed to a culture of diversity, equity, and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.

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