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Customer Service Representative

2 months ago

Brigham City, Utah, United States Security Finance Full time

About Us

Security Finance is a leading provider of financial services, offering easy and safe installment loans and income tax preparation to communities across the country.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, marketing for new and continued customer business, and preparing and processing loans and income tax returns.

Key Responsibilities

  • Customer Service
    • Provide outstanding customer service to customers over the phone and in-person.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Marketing and Sales
    • Market for new and continued customer business through various channels.
    • Develop and maintain relationships with customers to increase sales and customer loyalty.
  • Loan and Tax Preparation
    • Prepare and process loans and income tax returns for customers.
    • Ensure accurate and timely completion of loan and tax preparation tasks.

What We Offer

  • Competitive Compensation and Benefits
    • Competitive hourly rate and opportunities for overtime pay.
    • Excellent benefits package, including company-paid medical insurance, dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
  • Professional Development and Growth Opportunities
    • Comprehensive training program to help you develop your skills and advance your career.
    • Opportunities for advancement and professional growth within the company.
  • Collaborative and Supportive Work Environment
    • Work in a fast-paced and dynamic environment with a team of dedicated and supportive colleagues.
    • Collaborate with colleagues to achieve team goals and objectives.

Requirements

  • Customer Service Experience
    • Previous customer service experience, preferably in a financial services or related industry.
  • Communication and Interpersonal Skills
    • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Technical Skills
    • Basic computer skills and proficiency in Microsoft Office.

Working Conditions

This position will require working in a fast-paced and dynamic environment, with frequent customer interactions and deadlines to meet. The ideal candidate will be able to work effectively in a team environment and adapt to changing priorities and circumstances.