Table Games Supervisor

Job Summary:

The Table Games Supervisor is responsible for providing direct supervision of the assigned pit area of the table games operations, during their assigned shift. This role involves monitoring and enforcing all policies and procedures as outlined in department and company manuals, as well as in accordance with Internal Controls Policies and Procedures and state regulations.

Key Responsibilities:

1. Responsible for mentoring, coaching, and advocating for team members, as well as being a hospitality champion.
2. Assumes overall responsibility for the effective gaming service activities for a designated area or pit.
3. Reports shift activity on a daily basis and coordinates with other shifts, including customer activity and play, game drop, and any unusual activity.
4. Assists in monitoring table payouts to ensure proper amounts are being paid to guests.
5. Maintains constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity.
6. Maintains game security and protects company assets at all times.
7. Controls and directs games in progress by monitoring and providing assistance and dealer correction.
8. Maintains awareness of how each game stands with respect to player limits, special guests, gains/losses, and dealer performance.
9. Provides and monitors on-the-job training for dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
10. Completes understanding and adherence to team member policies, including coaching and counseling staff and the use of progressive discipline to modify performance.
11. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
12. Effectively communicates to ensure that consistent, accurate, and timely information is provided to all shifts.
13. Handles customer concerns and requests effectively.
14. Addresses and manages complaints or concerns from team members.
15. Utilizes effective communication tools to ensure that consistent, accurate, and timely information is provided through the shifts.
16. Ensures that staff behavior and appearance are in compliance with established standards.
17. Maintains complete confidentiality of all company information at all times.
18. Performs all job duties in a safe and responsible manner.
19. Performs other duties as may be assigned by department and/or company management.

Working Conditions:

The Table Games Supervisor must have the ability to:

• Operate a computer keyboard.
• Review and comprehend player data and other necessary documentation and observe play of guests.
• Communicate effectively with guests as well as all levels of team members.
• Move effectively and efficiently around the pit area so as to be able to observe play at all tables.
• Use a telephone.
• Coordinate or supervise the work of others.
• Extensive time standing and walking.
• Be physically mobile with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas, such as confined spaces.

Job Qualifications:

The Table Games Supervisor must be a minimum of 21 years of age and have experience in table games operations and thorough knowledge of all casino games. Results-oriented, hands-on professionals with the ability to interact effectively with the public, staff, and colleagues are preferred. A high school diploma or equivalent is required, and a four-year college degree or university is preferred. A minimum of 2 years of experience in a comparable table games position or equivalent combination of education and experience is also preferred. Excellent communication skills, both written and oral, are required. The ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos is also required. Effective presentation skills and the ability to respond to questions from groups of managers or staff, guests, and the general public are also required. Working knowledge of Excel and Word is required. Attention to detail and accuracy are essential. Maintaining confidential information is also a requirement.

Compliance Responsibilities:

In addition to the other duties described herein, each and every team member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino.
• Obtain required licenses.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
• Have knowledge of the Property's programs to address problem gambling.
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls.
• Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
• Report any acts of wrongdoing on behalf of any team member that they have knowledge of.