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Medical Support Assistant

1 month ago


Victoria, Texas, United States VETERANS HEALTH ADMINISTRATION Full time
About the Job

The Medical Support Assistant (MSA) plays a critical role in the Patient Aligned Care Team (PACT) model, providing administrative support to healthcare providers and patients. As an Advanced MSA, you will be responsible for coordinating and managing clinic schedules, communicating with patients and interdisciplinary teams, and facilitating patient transitions between inpatient and outpatient care.

Key Responsibilities
  • Manage electronic records and schedules
  • Communicate with patients and interdisciplinary teams
  • Facilitate patient transitions between inpatient and outpatient care
  • Coordinate administrative functions for emergency and non-emergency transfers
  • Determine the appropriate appointment type based on patient eligibility status
Requirements
  • United States Citizenship
  • Experience: Six months of clerical, office, customer service, or other administrative work
  • Education: One year above high school or equivalent combination of experience and education
  • English Language Proficiency
Benefits
  • Competitive salary and regular salary increases
  • Paid Time Off: 37-50 days of annual paid time off per year
  • Parental Leave: Up to 12 weeks of paid parental leave
  • Child Care Subsidy: Up to 25% of total eligible childcare costs
  • Traditional federal pension and federal 401K
  • Federal health, vision, dental, term life, and long-term care insurance