Shift Leader

5 days ago


Gainesville, Georgia, United States Krystal Full time
Job Summary

The Shift Leader plays a vital role in supporting the store management team's daily operations at Krystal restaurants. This position is responsible for ensuring compliance with company standards in all areas of operations, including product preparation and delivery, customer service, facilities maintenance, and financial accountability.

Key Responsibilities
  • People: Assist the management team in building high-performing employees by training, retaining, and recognizing A+ talent.
  • Customer: Drive a customer-focused culture by resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
  • Sales: Partner with the management team to ensure restaurant-level plans and marketing initiatives are in place and being implemented.
  • Profit: Execute cash/security, inventory, labor, and food control procedures during shifts and take appropriate actions to identify and close gaps.
Requirements
  • Must be at least 18 years of age.
  • ServSafe certification a plus.
  • High School Diploma or GED preferred with one or more years of restaurant management experience.
  • Proficient level knowledge of Microsoft Office software applications.
  • Ability to work a flexible schedule, including days, nights, overnight, and weekends.
Knowledge, Skills, and Abilities
  • Customer Focused: Recognizes the guest as the primary focus and acts accordingly.
  • Initiative: Takes action without being asked or required to.
  • Action Oriented: Consistently maintains high levels of activity or productivity.
  • Team Player: Encourages cooperation to accomplish team goals.

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