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Pharmacy Service Representative

1 month ago

Mill Valley, California, United States Walgreens Full time
Job Overview:

As a Pharmacy Customer Service Associate at Walgreens, you will play a vital role in delivering exceptional customer experiences and providing top-notch service to our customers. You will be responsible for registering sales, providing courteous and efficient checkout service, and assisting the pharmacist in the practice of pharmacy. You will also engage with customers, resolve issues, and answer questions to ensure a positive experience. Additionally, you will model and share customer service best practices with team members to deliver a distinctive and delightful customer experience.

Key Responsibilities:

• Provides customers with courteous, friendly, fast, and efficient service
• Recommends items for sale to customers and recommends trade-up and/or companion items
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested
• Processes voids, returns, rain checks, refunds, and exchanges as needed
• Takes customers to OTC aisle to assist in locating products
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager
• Assists pharmacists in scheduling and maintaining work flow
• Reports prescription errors to pharmacist on duty and adheres to Company policies and procedures
• Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct
• Handles telephone calls that do not require personal attention of the pharmacist
• Processes manual claims for third-party program prescription services in a timely and efficient manner
• Assists and supports Pharmacy Department on inventory management activities
• Maintains knowledge of Company asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs
• Ensures compliance with state and local laws regarding regulated products
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
• Completes resets and revisions as directed
• Assists with separation of food items and product placement as specified by policies/procedures
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complies with all company policies and procedures; maintains respectful relationships with coworkers
• Completes special assignments and other tasks as assigned

Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours
• Prefer six months of experience in a retail environment
• Prefer prior work experience with Walgreens
• Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Prefer good computer skills
• Prefer knowledge of store inventory control
• Prefer PTCB certification

Equal Opportunity Employer:

Walgreens is an Equal Opportunity Employer, including disability/veterans. We will consider employment of qualified applicants with arrest and conviction records.