Patient Care Advocate
2 days ago
About One Medical
We are a primary care solution that is challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. Our mission is to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.
Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for years.
As we continue to grow and seek to impact more lives, we're building a diverse, driven, and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The OpportunityWe are seeking a Medical Assistant, internally known as a Health Coach, at one of our offices focused on our Senior Health member population (age 65+). You will be an integral part of a primary care team that focuses on supporting a panel of patients with meeting their preventive, chronic, and acute care needs.
Your primary responsibilities will center around establishing trusting, supportive, and collaborative relationships with patients and their families. This role is comparable to a Medical Assistant role, with an emphasis on human-centered and empathetic care.
You will be an advocate for patients, with a mastery of human connection and a strong drive for service. You will have a passion for removing barriers to care, resulting in a truly exceptional in-office patient experience.
- Capture relevant information about the patient's health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments
- Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient's internal and external care team
- Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures
- Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space
- Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques
- Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families
This role requires strong written and verbal communication skills, experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams, and a proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
We offer a competitive salary range of $23.00 to $28.00 per hour, depending on experience, plus a comprehensive benefits package, including paid sabbatical, employee assistance program, competitive medical, dental, and vision plans, free One Medical memberships, pre-tax commuter benefits, PTO cash outs, and more.
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