Senior Health Advocate Coordinator

7 days ago

Littleton, Colorado, United States One Medical Full time

About Us

At One Medical, we are committed to transforming the healthcare experience for everyone involved - from patients and providers to employers and health networks. Our mission is to make quality care more affordable, accessible, and enjoyable. We strive to improve the experience for everyone by delivering seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns.

We have been delighting people for the past fifteen years with our unique approach to healthcare. In February 2023, we marked a milestone when One Medical joined Amazon. Together, we aim to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven, and empathetic team while cultivating an environment where everyone can thrive.

The Opportunity

As a Senior Health Advocate Coordinator at one of our offices, you will be an integral part of a primary care team that focuses on supporting a panel of patients with meeting their preventive, chronic, and acute care needs. You will establish trusting, supportive, and collaborative relationships with patients and their families. This role is similar to a Medical Assistant position, with an emphasis on human-centered and empathetic care. You will advocate for patients, master human connection, and drive service excellence. You will remove barriers to care, resulting in a truly exceptional in-office patient experience.

You will bring strong communication skills and enjoy collaborating with an integrated primary care team to facilitate overall better healthcare outcomes for our patients. Your responsibilities will include:

  • Capturing relevant information about the patient's health and healthcare experience during rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments.
  • Assisting with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient's internal and external care team.
  • Collaborating with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures.
  • Participating in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space.
  • Assisting in providing patient education on chronic disease management and coaching patients using an action-planning model based on motivational interviewing techniques.

You will also provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families. These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification.

What You'll Need:

  • At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting required.
  • Strong written and verbal communication skills.
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.

**Benefits Designed to Aid Your Health and Wellness:**

Taking care of you today

  • Paid sabbatical for every five years of service.
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash-outs - Option to cash out up to 40 accrued hours per year.
  • Competitive salary: $23.00 per hour (based on a full-time schedule) plus additional compensation components.

One Medical is committed to fair and equitable compensation practices.

**Protecting Your Future for You and Your Family:**

  • 401K match.
  • Credit towards emergency childcare.
  • Extra contributions toward maternity and paternity leave.
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.

This is a full-time role (40 hrs/week, Monday-Friday, 8am-5pm) based in Littleton, CO at one of our offices presently focused on our Senior Health member population (age 65+).

One Medical is an equal opportunity employer and encourages qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

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