Electrical Project Support Manager

5 days ago

Seattle, Washington, United States Eaton Full time
Electrical Project Support Manager Job Description

Eaton's Electrical division is seeking an experienced Electrical Project Support Manager to oversee day-to-day operations of the office, including field service manpower, engineering, and sales support for the operation.

Key Responsibilities:
  • Manage the Area's job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements, and other tasks as required.
  • Assist in developing short-term business financial forecasts and assume responsibilities as the Area's Electrical Administrator to ensure compliance with State laws, rules, and regulations.
  • Regularly work with and provide technical support for Field Service Engineers (CSE's) and Operations teams as they execute jobs.
  • Assume all responsibilities as the Area's Electrical Administrator to ensure compliance with State laws, rules, and regulations.
  • Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer's satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
  • Provide timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
  • Become computer efficient using laptops provided and mastering all required software.
  • Maintain all service equipment including all test equipment, tools issued to meet specifications and requirements; maintain sufficient inventory to respond to standard calls.
  • Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the area.
  • Provide customers support via phone or on-site consultation in an on-call service environment.
  • Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.
  • Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
Qualifications:
  • High School Diploma or GED from an accredited institution.
  • Must hold a valid Washington State Administrator License.
  • Minimum of 3 years of Electrical Administrator experience.
  • Minimum of 3 years leading and managing large-scale projects of complex scope.
  • Must possess and maintain a valid and unrestricted driver's license.
  • No relocation benefit is being offered for this position. Only candidates residing within 50 miles of Tukwila, WA will be considered.
  • Must be legally authorized to work in the United States without company sponsorship now or in the future.
Preferred Qualifications:
  • Bachelor's degree in engineering (electrical, mechanical, or engineering technology).
  • Washington State 01 Electrical License or 07/07E Specialty Electrical license.
  • Knowledge and understanding of the Electrical industry, products, and solutions.
Skills:
  • Candidate requires minimal supervision to manage the Area's job schedule and backlog.
  • Candidate must demonstrate strong organizational, project, time, and task management skills, with use of personal computers and software systems to manage and track numerous priorities.
  • Demonstrated ability to develop and maintain customer relationships and resolve complaints.
  • Demonstrates financial and commercial knowledge.
  • Strength in leadership and coaching/mentoring of both field and office personnel.
  • Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations.
  • Must submit to periodic customer required background and drug screenings.

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