Customer Service Representative

6 days ago


Watertown, Massachusetts, United States Intelliswift Full time

**Job Overview**

We are seeking an experienced customer service representative to join our growing team at ViaCord. As a critical member of our organization, you will play a vital role in preserving newborn stem cells for expectant families.

**About the Role**

This full-time position is responsible for assisting parents throughout the delivery process with any questions and ensuring the safe delivery of stem cells to our laboratory facility. You will be working closely with cross-functional departments to achieve excellent customer satisfaction.

**Key Responsibilities**

  • Provide exceptional customer service via phone, email, and correspondence
  • Handle inbound calls, perform outbound calls, and respond to customer inquiries
  • Build and maintain strong relationships with clients and medical staff
  • Resolve customer issues efficiently and effectively

**Requirements**

To be successful in this role, you must have a proven understanding of fundamental call center metrics and performance management techniques. You should also possess strong interpersonal, customer service, and phone skills.

We estimate the salary for this position to be around $55,000 - $65,000 per year, depending on experience.



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