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Lead Operations Strategist

2 months ago

Bountiful, Utah, United States WholesomeCo Cannabis Full time

Position Title:
Lead Operations Strategist

Employment Type:
Full-time

Perks and Benefits:
Comprehensive medical coverage, dental and vision plans, 401(k) with employer match, health savings account (HSA), employee assistance program (EAP), unlimited paid time off, employee discounts, life insurance options.

About WholesomeCo:

At WholesomeCo, recognized as one of Utah's premier workplaces, we believe in the potential of every new team member to contribute to our continuous improvement.

We view each new hire as a chance to elevate our organization.

We seek individuals who embody transparency, effective communication, a strong work ethic, curiosity, and a balanced assertiveness, all while fostering respectful interactions with colleagues.

Our aim is to cultivate an enjoyable work environment where every employee can thrive and engage in regular team-building activities.

WholesomeCo is at the forefront of normalizing cannabis as a viable option for health and wellness.

We provide a range of medical cannabis services, including statewide delivery, retail options, and innovative technology solutions to enhance patient experiences.

Our vertically integrated operations are distinguished by our technology-centric approach, commitment to data, and ongoing innovation.

We prioritize improving access to medical cannabis by centering our efforts around patient needs and guiding them through their individual cannabis journeys.

Key Responsibilities:


As the Lead Operations Strategist, you will oversee various departments and manage the complete delivery process, from strategic planning to execution and performance monitoring.


This role demands a commitment to operational excellence, a results-oriented mindset, and the ability to navigate complexities while effectively leading, influencing, and developing your team.


Enhancing Operational Efficiency:
Design and implement streamlined processes and best practices to optimize delivery operations. Ensure prompt and precise deliveries, enhance routing efficiency, and manage resources to boost productivity.

Foster a culture of accountability to achieve or surpass company objectives and initiatives.

Data-Driven Insights:
Leverage data analytics and performance metrics to assess and enhance delivery operations. Identify trends, analyze performance data, and execute strategies to improve efficiency and minimize costs.


Facilitate effective communication and collaboration among all managers, staff, and cross-functional teams to ensure seamless operations.


Driving Revenue Growth:

Propel revenue growth by identifying and executing opportunities to increase delivery volume, enhance service quality, and broaden our customer base.

Develop and maintain quality control and safety assurance protocols.

Enhance the efficiency of existing processes to improve the company's operational capacity.

Encourage a culture of collaboration and innovation within the delivery team.

Leadership and Team Development:

Motivate, mentor, and guide the delivery operations team towards achieving operational excellence while promoting a positive work environment that values teamwork and continuous improvement.

Clearly articulate the vision and strategic objectives, ensuring that employees understand how their roles contribute to the organization's goals.

Ensure the appropriate capabilities and organizational structure are in place for success. Monitor and communicate progress, providing constructive feedback.


Manage budgets, forecasting, and resource allocation to align with strategic objectives.

Make key decisions regarding policy, planning, and strategy, along with the development and implementation of operational procedures.

Analyze data to pinpoint opportunities for process enhancements and cost savings.

Report on operational efficiency and quality standards.

Oversee staffing strategies, recruitment, and training to ensure all team members are well-equipped and knowledgeable about workplace standards and compliance.


Proactively address and communicate any issues, challenges, or equipment malfunctions that may arise.

Identify operational weaknesses and drive innovation and scalability.

Develop high-performing team members through daily interactions, coaching, and regular performance reviews.

Document, implement, and continuously refine standard operating procedures (SOPs).

Regulatory Compliance:
Ensure adherence to all relevant state medical cannabis regulations and company policies.

Stay informed on all company communications and updates through internal channels.
Qualifications:

Bachelor's degree in Business Administration or a related field is preferred.


5+ years of demonstrated experience in leading multiple teams within a dynamic operations management environment, with a proven track record in process optimization, team development, and driving continuous improvement.

Exceptional leadership and team management abilities, with a history of inspiring and cultivating high-performing teams.

Strong communication skills, capable of building and maintaining positive relationships both internally and externally.

Ability to perform well under pressure, manage multiple projects simultaneously, exercise sound judgment in ambiguous situations, and adapt to changing circumstances.

Robust analytical and problem-solving skills, with the capability to interpret data and make informed decisions.

Proficient in evaluating and revising operations and procedures in response to organizational changes and objectives.

Strong financial management skills, including budget development and oversight.

Excellent organizational and time management capabilities.

Detail-oriented and proactive.

Strong written and verbal communication skills.

Familiarity with basic technology (e.g., POS systems, Microsoft Office, and/or Google Suite applications).

Ability to work a flexible full-time schedule, including days, evenings, weekends, and holidays.

Physical capability to move throughout the operation during shifts, including frequent bending, pulling, pushing, crouching, and lifting up to 25 lbs.

Benefits:
Unlimited paid time off (PTO).

Employer covers 80% of medical insurance premiums.

Employer covers 75% of dental and vision insurance premiums.

Health savings account (HSA) with a monthly match of up to $150.

401(k) plan with 100% employer match up to 3% and 50% match for the next 2%.

Employee Assistance Program (EAP).

Employer-paid life insurance coverage of $25,000.

Optional additional life and accident insurance.


Employees who are active medical cannabis patients are eligible for a 35% discount on WholesomeCo products and a 15% discount on third-party products.

WholesomeCo is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.

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