Client Care Coordinator

6 days ago


Gainesville, Georgia, United States Home Instead Senior Care Full time
Client Care Coordinator

The Client Care Coordinator plays a vital role in introducing individuals, families, and the community to the services, brand, and core values of Home Instead Senior Care.

Key Responsibilities:
  • Support and educate clients and families in their adjustment to home care services, providing guidance on what to expect in the first 30 days of service.
  • Conduct Service Inquiries and Care Consultations as needed, following the consultative sales process and entering client information into the electronic operating system.
  • Rotate after-hours On-Call for prospective clients, taking inquiry calls and performing Care Consultations.
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
Requirements:
  • High School graduate; college graduate is recommended.
  • Must possess a valid driver's license and up-to-date car insurance.
  • LPN's are the ideal candidate.
  • Knowledge, Skills and Abilities:
    • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
    • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
    • Must demonstrate knowledge of the senior care industry.
    • Must have computer skills and be proficient in Office365 and comfortable with other technologies such as Salesforce.

Please submit your resume for consideration.



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