Client Care Coordinator

1 month ago


Gainesville, Georgia, United States Home Instead Senior Care Full time
Client Care Coordinator

We are seeking a skilled and compassionate Client Care Coordinator to join our team at Home Instead Senior Care. As a Client Care Coordinator, you will play a vital role in introducing individuals, families, and the community to our services, brand, and core values.

Key Responsibilities:
  • Support and educate clients and families in their adjustment to home care services, providing guidance on what to expect in the first 30 days of service.
  • Conduct Service Inquiries and Care Consultations as needed, following the consultative sales process and entering client information into our electronic operating system.
  • Rotate after-hours On-Call for prospective clients, taking inquiry calls and performing Care Consultations.
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
Requirements:
  • High School graduate; college graduate is recommended.
  • Must possess a valid driver's license and up-to-date car insurance.
  • LPNs are the ideal candidate.
Preferred Skills and Abilities:
  • Excellent oral and written communication skills, with the ability to listen effectively.
  • Effective interpersonal skills, sound judgment, and good decision-making skills.
  • Knowledge of the senior care industry.
  • Computer skills and proficiency in Office365 and other technologies such as Salesforce.

Please submit your resume for consideration. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit our Careers page. For job-related questions, please call the franchise office.



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