Client Care Coordinator
1 month ago
We are seeking a skilled and compassionate Client Care Coordinator to join our team at Home Instead Senior Care. As a Client Care Coordinator, you will play a vital role in introducing individuals, families, and the community to our services, brand, and core values.
Key Responsibilities:- Support and educate clients and families in their adjustment to home care services, providing guidance on what to expect in the first 30 days of service.
- Conduct Service Inquiries and Care Consultations as needed, following the consultative sales process and entering client information into our electronic operating system.
- Rotate after-hours On-Call for prospective clients, taking inquiry calls and performing Care Consultations.
- Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
- Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
- High School graduate; college graduate is recommended.
- Must possess a valid driver's license and up-to-date car insurance.
- LPNs are the ideal candidate.
- Excellent oral and written communication skills, with the ability to listen effectively.
- Effective interpersonal skills, sound judgment, and good decision-making skills.
- Knowledge of the senior care industry.
- Computer skills and proficiency in Office365 and other technologies such as Salesforce.
Please submit your resume for consideration. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit our Careers page. For job-related questions, please call the franchise office.
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