Telecom System Specialist
4 weeks ago
We are seeking a highly skilled Telecom Administrator to join our team at Cognizant North America. As a key member of our telecommunications team, you will be responsible for managing and optimizing our organization's communication systems.
Key Responsibilities- Telecommunications System Management: Day-to-day operation, maintenance, and optimization of our telecommunications infrastructure, with a focus on Atos and Genesys products.
- Troubleshooting and Issue Resolution: Identify and resolve complex technical issues related to telecommunications systems, ensuring minimal downtime and high system availability.
- System Upgrades and Integration: Plan and execute upgrades and integrations for Atos and Genesys products, ensuring compatibility and efficiency with existing systems.
- Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) for telecommunications systems, analyze data, and generate reports to assess performance and identify areas for improvement.
- A minimum of 5 years of experience in telecom support and 3 years of experience with Contact Center support and IVR platforms.
- Strong understanding of ITIL best practice service delivery.
- Excellent communication skills, both written and oral.
- Ability to travel to district locations and be capable of lifting 35lbs.
The annual salary for this position is $62,350, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Cognizant offers a comprehensive benefits package, including medical/dental/vision/life insurance, paid holidays and time off, 401(k) plan and contributions, long-term/short-term disability, paid parental leave, and employee stock purchase plan.
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