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Remittance Processor
2 months ago
At Commerce Bank, we're committed to helping people find financial safety and success. Our culture is built on the idea that our people are our greatest asset, and we're dedicated to creating an environment where everyone can grow and thrive.
Job SummaryWe're seeking a highly motivated and detail-oriented Remittance Processor to join our team. As a key member of our Lockbox Remittance Processing services, you'll be responsible for leading the daily processing of account receivables while meeting high standards for production and quality.
Key Responsibilities- Apply customer rules to perform desk-related duties, including credit card processing, pulling rejected work, labeling processed work, and responding to emails.
- Meet department production and quality goals by processing multiple accounts with accuracy and in compliance with processing procedures.
- Complete data entry item processing for scanned images, manual keying, and field validation of multiple accounts according to processing procedures.
- Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations.
- Read and interpret unique customer instructions to perform all aspects of remittance processing, including mail sorting, remittance and payment identification and batching, and/or data identification and capture.
- Operate, clean, and maintain equipment. Report equipment issues as needed.
- Provide secondary support and preparation of document and package disposal.
- Cross-train and deliver results in other areas of the department as needed.
- Ability to understand customer instructions and follow department guidelines.
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values.
- Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook.
- Manual dexterity and eye-hand coordination.
- Ability to lift and move mail trays weighing up to 15 pounds.
- Repetitive hand movement.
- Ability to stand for up to 8 hours may be required.
We offer a competitive compensation package, including a base hourly rate of $16.50, as well as opportunities for career growth and development. Our team is dedicated to creating a positive and inclusive work environment, and we're committed to supporting our employees in their personal and professional goals.
At Commerce Bank, we're proud to be an Equal Employment Opportunity employer and believe that every individual should have the opportunity to work at a job for which he, she, or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.
