Cash Management Support Coordinator Assistant

3 weeks ago


Hicksville, New York, United States Flagstar Bank Full time
Job Title

Cash Management Support Coordinator Assistant

About the Role

We are seeking a highly skilled Cash Management Support Coordinator Assistant to join our team at Flagstar Bank. This role is responsible for providing front-end customer support and operational servicing of accounts utilizing the Cash Management product line.

Key Responsibilities
  • Provides front-end customer support (inquiries; system issues; problem resolution; technical explanation) directly to bank personnel and customers of Cash Management services.
  • Serves as a liaison between the sales function, clients, business lines, and system provider to maintain the reliability of Cash Management products.
  • Ensures ongoing compliance and monitors risk related to products and services. Responsible for fraud monitoring and documentation verification of Cash Management related applications and agreements.
  • Performs special projects, and additional duties and responsibilities as required.
Requirements
  • Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
  • Minimum experience required: 1+ years of prior banking operations and cash management experience.
  • System & Product knowledge; FiServ products (preferred).
  • Familiarity with Bank operational policies and procedures.
  • Knowledge of the Bank's processing systems.
  • Knowledge of Microsoft Word and Excel.
  • Time-management skills and the ability to setup file systems.
  • Excellent customer service, follow-up and problem-solving skills.
Salary

$50,000 - $70,000 per year, depending on experience.



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