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Medical Equipment Specialist

2 months ago

Salt Lake, Utah, United States AdaptHealth LLC Full time
About the Role

We are seeking a highly skilled and motivated Medical Equipment Specialist to join our team at AdaptHealth LLC. As a Medical Equipment Specialist, you will play a critical role in ensuring the safe delivery and setup of home medical equipment for our customers.

Key Responsibilities
  • Develop and maintain a working knowledge of current home medical equipment products and services offered by AdaptHealth LLC and all applicable governmental regulations.
  • Comply with all applicable company policies and procedures.
  • Educate customers in the proper use and care of respiratory and home medical equipment in a home setting.
  • Complete required documentation following equipment setup, delivery, or pickups as required.
  • Assist with customer equipment problems under emergency conditions.
  • Process all orders in a timely and accurate manner.
  • Promote services and products to referral sources in the community as appropriate.
  • Develop basic reimbursement knowledge and document all information necessary to ensure reimbursement for all appropriate equipment, products, and services.
  • Assist with the implementation of quality improvement programs to meet company policies.
  • Maintain home oxygen systems through regularly scheduled visits to customers.
  • Safely drive and maintain company vehicles.
  • Perform patient assessments and re-assessments for patient care.
  • Perform routine preventative maintenance and simple repairs on equipment as required in accordance with company policies.
  • Report equipment hazards and/or product incidents as required in accordance with company policies and procedures.
  • Develop and maintain a working knowledge of current home medical equipment products and services offered by AdaptHealth LLC.
  • Assume on-call responsibilities during non-business hours in accordance with company policy.
  • Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
  • Maintain patient confidentiality and function within the guidelines of HIPAA.
  • Complete assigned compliance training and other educational programs as required.
  • Maintain compliance with AdaptHealth LLC's Compliance Program.
  • Responsible for cleaning equipment when assigned by supervisor or downtime allows, following the Branch Maintenance and Cleaning Guidelines.
  • Perform other related duties as assigned.
Requirements
  • High School Diploma or equivalency.
  • Entry-level sales, customer service background essential.
  • One (1) year of Military, delivery driver with sales component, or healthcare technician experience would be considered related experience and preferred.
  • Senior-level requires two (2) years of work-related experience and one (1) year of exact job experience.
  • Valid and unrestricted driver's license in the state of residence.
Physical Demands and Work Environment
  • Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
  • Must be able to stretch, bend, stoop, and crouch and perform moderate to heavy physical labor while moving equipment and supplies.
  • Subject to long periods of sitting and driving.
  • Work environment may be stressful at times, as overall work activities and work levels fluctuate.
  • May be exposed to unsanitary conditions in some home settings.
  • May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogens.
  • May be exposed to high-crime areas within the service community.
  • Must be able to drive independently and travel as needed.
  • May be exposed to angry or irate customers.
  • Must be able to access the patient's residence without assistance.
  • Mental alertness to perform the essential functions of the position.
  • Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.