Client Advocate

We are seeking a highly motivated and detail-oriented Client Advocate to join our team at Action for Boston Community Development. As a Client Advocate, you will play a critical role in providing direct case management services to clients in need, helping them achieve their goals and improve their overall well-being.

• Develop and maintain case management files, providing supportive services and referrals to clients as needed.
• Conduct intake processes, assist clients in establishing educational and occupational goals, and provide guidance on how to achieve them.
• Build and maintain positive working relationships with various organizations, public and private sectors, to expand placement efforts and provide clients with access to resources and opportunities.
• Identify support services needed and make appropriate referrals, orienting new clients to referred programs and ensuring they have the necessary tools to succeed.
• Design and deliver workshops for diverse populations, providing education and training on topics relevant to their needs and interests.
• Assist clients in completing job applications and resumes, and follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
• Provide clients with access to essential services, including EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services, including food stamps and health insurance.
• Perform other related duties as assigned by management.

• Minimum of high school diploma or equivalent, with up to one year of experience in case management, job development, or general office support.
• Demonstrated proficiency in Microsoft Word and Excel.
• Excellent oral and written communication skills, with the ability to work sensitively and effectively with individuals from diverse backgrounds.
• Bilingual skills are preferred.

Action for Boston Community Development is a leading organization in the Greater Boston community, dedicated to empowering individuals and families to reach their full potential. We offer a comprehensive benefits package, including health coverage and retirement plans, as well as numerous training and development opportunities to ensure our staff remain at the forefront of community action methodologies and strategies.

We value diversity, inclusivity, and collaboration, and are committed to creating a work environment that respects individuality and promotes teamwork. If you are passionate about making a difference in the lives of others and are committed to excellence, we encourage you to apply for this exciting opportunity.