Client Advocate

As a Client Advocate at Action for Boston Community Development, you will play a vital role in providing direct case management services to clients in need. Your primary responsibility will be to handle intake processes, assist clients in establishing educational and occupational goals, and develop positive working relationships with various organizations to expand placement efforts.

• Maintain accurate and up-to-date case management files, providing supportive services and referrals as needed.
• Conduct thorough intake processes, assisting clients in setting and achieving educational and occupational goals.
• Establish and maintain strong relationships with organizations in the public and private sectors to enhance placement opportunities.
• Identify and address support service needs, making referrals and orienting new clients to relevant programs.
• Develop and deliver workshops for diverse community populations, promoting education and awareness.
• Assist clients in completing job applications and resumes, and follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
• Provide clients with access to essential services, including EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services.
• Perform other related duties as assigned by management.

• High school diploma or equivalent required; up to one year of experience in case management, job development, or general office support preferred.
• Demonstrated proficiency in Microsoft Word and Excel required.
• Excellent oral and written communication skills, with the ability to work sensitively and effectively with diverse populations.
• Bilingual skills a plus.

• Make a meaningful impact in the lives of thousands in the Greater Boston community.
• Join a diverse and inclusive team that values individuality and promotes collaboration.
• Enjoy comprehensive benefits, including health coverage and retirement plans.
• Be part of a legacy organization that has championed community development for over half a century.
• Collaborate with a passionate team united in their mission to combat poverty and empower individuals to reach their full potential.