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Flight Attendant Manager

1 month ago

Bedford, Massachusetts, United States Liberty Mutual Full time
About the Role

The Manager, Passenger Services will lead Liberty Mutual's team of flight attendants, responsible for all aspects of flight attendant training, development, and performance. This role will focus on safety, technical, and service standards, collaborating closely with the flight operations, maintenance, and flight support functions to ensure alignment in pursuit of the department's goals of prioritizing safety, providing superior service, and enhancing operational excellence.

Key Responsibilities

The Manager, Passenger Services will be responsible for:

  • Developing, implementing, and monitoring flight attendant training and performance safety and technical standards in coordination with the Director of Aviation, ensuring that standards and procedures comply with regulatory and manufacturer guidance.
  • Establishing service standards in coordination with the Director of Aviation and ensuring they are aligned with both industry best practices and company guidelines.
  • Partnering with the Chief Pilot to foster a strong sense of teamwork between the pilot and flight attendant teams and ensuring that operational procedures are well understood across both groups.
  • Developing and collaborating on operational documentation, including the portions of the General Operations Manual that relate to the flight attendant team, communicating pertinent changes and revisions to affected personnel.
  • Ensuring that all flight attendants have the knowledge of aircraft systems, equipment, and operating limitations necessary for the safe conduct of flight operations on each aircraft to which they will be assigned duty.
  • Identifying and maintaining relationships with vendors who support operations specific to the flight attendant team, periodically reviewing vendor support for effectiveness and cost in coordination with the Corporate Aviation leadership team.
  • Overseeing aircraft stock and service item inventories and aircraft catering practices, ensuring they meet service and cost guidelines.
  • Overseeing the hangar stock/prep room and coordinating the coffee/beverage service at the facility.
  • Fostering an atmosphere of trust, support, and respect by modeling behavior that embodies Liberty Mutual's Identity and Values.

Requirements

The ideal candidate will have:

  • Minimum 5 years of experience as a flight attendant, with a preference for business aviation operations conducted globally in large cabin aircraft under Part 91, 91K, or 135.
  • Prior experience leading and developing a team preferred.
  • Strong organizational, verbal, and written communication skills.
  • Valid U.S. passport with the ability to travel worldwide without restrictions.
  • Valid driver's license.
  • Ability to lift/move heavy objects (e.g., life raft).
  • College degree or equivalent experience.

About Liberty Mutual

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. We provide an environment focused on openness, inclusion, trust, and respect. We aim to help turn your passion into a rewarding profession. We value your hard work, integrity, and commitment to making things better, and we put people first by offering benefits that support your life and well-being.