Mortgage Banking Customer Service Specialist
3 weeks ago
We're seeking an experienced Customer Service Representative to join our team at Guild Mortgage Company. As a key member of our organization, you'll play a vital role in delivering exceptional customer experiences and ensuring our customers receive the best possible service.
About the RoleThis full-time position is responsible for handling customer inquiries, resolving issues, and providing support to our clients. You'll be working in a fast-paced environment, communicating with customers via phone, email, and written correspondence. If you have a passion for delivering excellent customer service and possess strong communication and problem-solving skills, we'd love to hear from you.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with colleagues to ensure seamless communication and high-quality service delivery.
- Maintain accurate records and updates customer files as needed.
- Stay up-to-date on industry regulations and changes that may impact our services.
- Promote Guild's core values and contribute to a positive work environment.
As a valued member of our team, you'll enjoy a competitive compensation package, including medical, dental, vision, life insurance, AD&D, LTD, and 401(k) with employer match. Our targeted salary range is $22-$23 per hour, with opportunities for growth and development.
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San Diego, California, United States Guild Full timeRequired Skills and QualificationsOur ideal candidate will possess excellent verbal and written communication skills, high school diploma or equivalent preferred, along with a minimum of two years total work experience in high-volume customer service roles. Prior experience in consumer/mortgage lending, banking, or related industries is strongly preferred....