IT Service Specialist
3 days ago
About MTS Pro Services
We are a Mac-focused Professional Services organization that provides IT managed services offerings and infrastructure related projects to our array of businesses and education clients. Our headquarters is located in New York City, and we also have an office in Philadelphia. We offer a competitive salary, full benefits package, and opportunities for career growth and advancement.
Job Summary
This role requires a skilled IT Service Specialist to join our Professional Services division in New York. As a member of our Help Desk team, you will provide technical support to clients, troubleshoot issues, and document incidents in our Help Desk ticketing system.
Duties and Responsibilities
- Provide technical support via chat, email, and telephone to clients
- Troubleshoot and repair client issues remotely using support utilities
- Document incidents accurately in the Help Desk ticketing system
- Collaborate with the Help Desk team to resolve complex issues
- Develop and maintain knowledge base documentation
Requirements and Qualifications
- 1 year experience troubleshooting and supporting Mac/iOS devices in a business or education environment
- Excellent verbal and written communication skills
- Apple Certified Support Professional (ACSP) certification preferred
- Ability to work as part of a team in a dynamic environment
Compensation and Benefits
- $45,000-55,000 annually
- Full benefits package including health insurance, 401k, and paid time off
- Opportunities for career growth and advancement
- A fun and healthy work environment
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