Help Desk Specialist

1 week ago


Sheboygan, Wisconsin, United States Genuine Parts Company Full time
Job Summary

We are seeking a highly skilled Help Desk Specialist to join our team at Genuine Parts Company. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to customer inquiries regarding products and services, providing quotes and handling order entry.
  • Place customer orders via various methods, including telephone, fax, email, and electronic systems.
  • Influence gross profit through negotiating sale and purchase prices within established parameters.
  • Adjust non-contract customer pricing to meet customer demands while maximizing profit for the company.
  • BUILD STRONG CUSTOMER RELATIONSHIPS by relating to customers and driving process improvements.
  • Order items to maintain appropriate inventory levels for customers.
  • Place orders up to $5,000 per line and $10,000 per purchase order without approval.
  • Determine the most cost-effective shipping method for customer orders.
  • Partner with Account Representatives to ensure customer satisfaction.
  • Expedites backorders and prepares orders for shipment to customers.
  • Handle customer returns and perform other duties as assigned.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent and zero to three years of related experience.
  • Reliability, organization, and attention to detail.
  • Strong communication skills, including written, verbal, and listening abilities.
  • Ability to multi-task and manage time effectively.
  • Moderate computer skills, including information processing and business system usage.
  • Product knowledge is preferred.
Compensation and Benefits

Genuine Parts Company offers a competitive salary and an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. If you are looking for a rewarding career with opportunities for growth and development, we encourage you to apply.



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