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Firm Operations Director

2 months ago

Anoka, Minnesota, United States The Parents Estate Planning Law Firm, PC Full time
About The Parents Estate Planning Law Firm, PC

We are a dynamic and growing estate planning law firm dedicated to serving the needs of young families and empty nesters. Our team is passionate about helping individuals and families protect their assets and plan for the future.

Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team and help us manage our growth effectively. The Operations Manager will play a critical role in the smooth and efficient operation of our law firm.

Key Responsibilities
  • Oversee Day-to-Day Operations: Ensure a productive and efficient work environment, overseeing all non-legal support staff members and managing human resources functions.
  • Manage Human Resources: Develop and maintain employee records, ensure confidentiality of sensitive information, create job descriptions, KPIs, and Performance Improvement Plans.
  • Administer Employee Benefits: Manage health insurance, retirement plans, and paid time off, handle employee relations, and address any issues or concerns that arise within the firm.
  • Manage Payroll and Finances: Administer payroll, manage accounts payable and accounts receivable, and assist with financial management tasks and financial reporting.
  • Cultivate a Positive Organizational Culture: Develop and implement Firm and HR policies and procedures to ensure compliance with legal regulations and improve workflow, coordinate and manage staff schedules, and conduct regular staff meetings.
  • Provide Excellent Customer Service: Work with potential new clients, existing clients, and professional planning partners, respond to any concerns, and provide stellar customer service.
Requirements
  • Bachelor's Degree: In business administration, management, human resources, or a related field.
  • Management Experience: Minimum of 5-7 years of management experience in a professional setting, with a focus on human resources.
  • Strong Skills: Excellent organizational, multi-tasking, interpersonal, and communication skills, proficient in Microsoft Office Suite and office management software, and experience with Hubspot, CRM, and CMS is a plus.
  • Leadership Abilities: Proven leadership and team management abilities, with the ability to maintain confidentiality and handle sensitive information with discretion.