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Agricultural Customer Service Specialist

2 months ago

Exeter, California, United States Wilbur-Ellis Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Wilbur-Ellis. As a key member of our support team, you will provide administrative clerical support and interact with customers, field sales teams, and operations support to ensure excellent service and overall customer satisfaction.

Key Responsibilities
  • Assist with electronic order entry and processing using JD Edwards Enterprise Resource Planning (ERP) software
  • Respond to customer sales inquiries in a timely, accurate, and appropriate manner
  • Document and process product use recommendations as required
  • Enter and process customer orders as requested, meeting or exceeding timelines established under Timely Transaction Processing policy (TTP)
  • Submit and code bills and invoices to our AP department for payment
  • Work closely with the Sales and Operations team to ensure adequate inventory levels are maintained to meet customer needs
  • Conduct monthly inventory cycle counts and annual full inventory reconciliations
  • Assist Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns
  • Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
  • Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files
  • Assist other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
Requirements
  • High School Diploma or equivalent
  • Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems
  • Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
  • Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
  • Mobility to move freely across uneven terrain both indoors and outdoors safely
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for skill development and training
  • A supportive, people-first work environment
  • Chance to grow your career with a strong and profitable industry leader
About Wilbur-Ellis

Wilbur-Ellis is a company you can be proud to call your employer. We are a privately held and consistently profitable company that employs over 4,000 people throughout North America and Asia-Pacific. We invest in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities.