Patient Access Representative
4 days ago
This role is responsible for performing all registration functions, including creating or confirming medical records and account numbers. The individual in this position will expedite healthcare access by gathering demographic, sponsorship, or guardian data, insurance, financial, and statistical information from various sources. They will also process patient/observation admissions for hospital emergency departments, ensuring reimbursement for services by verifying insurance eligibility/benefits and obtaining authorizations within required timeframes. The ideal candidate will have excellent communication skills and be able to work well under pressure, handling multiple tasks simultaneously and making timely decisions with good judgment.
Responsibilities
- Perform all registration functions, including creating or confirming medical records and account numbers
- Expedite healthcare access by gathering demographic, sponsorship, or guardian data, insurance, financial, and statistical information
- Process patient/observation admissions for hospital emergency departments
- Ensure reimbursement for services by verifying insurance eligibility/benefits and obtaining authorizations
- Use Passage point system to screen visitors and create security badges
Requirements
- High school diploma or equivalent
- One year of clerical experience in a patient or public contact setting OR six months experience in a health-related business office or third-party payor group
- College-level work and a working knowledge of medical and insurance industry terminology preferred
- Proficiency in applications and ability to work with multiple computer systems preferred
- Exceptional verbal analytical and written communication skills
- Ability to work scheduled weekend shifts on a rotating basis
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