Loyalty and Retention Specialist

3 weeks ago


Richmond, California, United States SimpliSafe Wireless Home Security Full time
Overview

We're a high-tech home security company dedicated to protecting the life you've built. Our company culture is built on collaboration, innovation, and empathy for our customers.

Job Summary

We're looking for a talented Customer Loyalty Agent to join our team. This role involves working closely with our team to preserve SimpliSafe customers and their safety by developing an understanding of their home security needs and providing them with personalized monitoring solutions via inbound phone calls.

Key Responsibilities

As a Customer Loyalty Representative, you'll:

  • Develop an understanding of our customers' home security needs and provide them with personalized monitoring solutions via inbound phone calls
  • Apply feedback from coaches and leaders to continuously improve performance
  • Communicate effectively with teammates and customers to resolve issues
  • Provide technical assistance for basic consumer electronics and software
  • Empathize with customers to convey our high level of care
  • Work collaboratively with the team to achieve high-level goals
Requirements & Qualifications

To be successful in this role, you'll need:

  • 2+ years of experience in a sales or customer retention role
  • Proven track record of meeting and exceeding individual metrics
  • Excellent communication and interpersonal skills
  • Technical knowledge of consumer electronics and software
  • Problem-solving skills to help customers understand our products
  • Strong work ethic and dedication to customer satisfaction
Benefits & Compensation

We offer a competitive salary of $21.50 per hour and a range of exciting benefits. Our team is passionate about protecting the life you've built, and we want you to grow and thrive here.



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