IT Program Manager

3 weeks ago

Irvine, California, United States In-N-Out Burgers Full time

Job Summary:

We are seeking a highly motivated Field Service Program Manager to lead the implementation of Field Service Management (FSM) and Enterprise Asset Management (EAM) solutions at In-N-Out Burger.

This position will report to the Enterprise Applications (Platforms) Department Manager and is responsible for managing all aspects of In N Out Burger's implementation and transformation program.

The ideal candidate will have strong FSM and EAM functional and technical knowledge, interpersonal skills, and emotional intelligence.

Key Responsibilities:

  • Develop and maintain a comprehensive field service program strategy, including roadmap planning, requirement gathering, and solution design.
  • Lead cross-functional teams in the implementation and integration of FSM and EAM platforms.
  • Manage the program budget, timelines, and resources, ensuring efficient allocation and maximizing ROI.
  • Collaborate with stakeholders to identify business needs and translate them into technical requirements.
  • Facilitate change management and user adoption strategies, including training and support for end-users.
  • Monitor and report on program performance, including KPIs and success metrics, to stakeholders and senior management.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • 10 years of experience with FSM or EAM implementation (Maximo, ServiceNow, Oracle EAM) or similar role, with a track record of successful implementations.
  • ServiceNow, Maximo, or Oracle certifications preferred.
  • Strong understanding of Field Service Platform capabilities, modules, and best practices.
  • Hands on experience managing and configuring FSM and EAM platforms like ServiceNow, Maximo or Oracle.
  • Excellent project management skills, including experience with Agile and Waterfall methodologies. CAPM or PMP is strongly preferred.
  • Strong leadership and team management abilities, with the capacity to motivate and guide cross-functional teams.
  • Exceptional communication and stakeholder management skills, with the ability to translate technical concepts into business terms.

About In-N-Out Burger:

In-N-Out Burger was founded in 1948 by Harry and Esther Snyder in California, and remains privately owned and operated.

Under the direction of the Snyder family, the company has opened restaurants throughout California, Nevada, Arizona, Utah, Texas, Oregon, Colorado, and Idaho.

In-N-Out Burger's menu has remained the same since 1948, and we have maintained a simple philosophy - serve only the highest quality product, prepare it in a clean and sparkling environment, and serve it in a warm and friendly manner.

We have built a reputation for fresh, made-to-order foods prepared and served by friendly, well trained Associates.

Benefits:

  • Full-time, Salaried, Exempt
  • Salary Range is $124,500 - $165,000
  • Excellent Benefits, to include Medical, Dental, Vision, Life Insurance, FSA's, 401(k)/Profit Sharing Plan, Adoption Assistance, Education Reimbursement, Supplemental Health Plans and Pet Insurance

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