Market Support Professional

7 days ago


Troy, New York, United States New York ISO Full time
About the Role

The Stakeholder Services Representative will play a key role in supporting the NYISO's Market Participants, providing expert guidance on market-related issues, and facilitating communication between internal departments. They will be responsible for managing customer inquiries, documenting interactions, and performing research to resolve complex technical issues.

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and external customers. You will also need to be proficient in using software systems, including CRM and MIS, and have a solid understanding of the energy industry and NYISO's markets.

If you are a results-driven individual with a passion for delivering exceptional customer service, we would love to hear from you.



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