BDC Associate Fixed Ops Specialist

1 week ago


Nashville, Tennessee, United States Sonic Automotive Full time
Job Summary

We are seeking a highly motivated and detail-oriented BDC Associate Fixed Ops to join our team at Sonic Automotive. As a key member of our sales team, you will be responsible for generating sales appointments with customers who contact us via the internet for service of new and/or pre-owned vehicles.

Key Responsibilities
  • Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • Promptly and accurately enter all customer inquiry data into our CRM system.
  • Generate service appointments and conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools and compile all necessary reports, forms, and other documentation on a timely basis.
  • Perform cashier duties as requested and exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.
Requirements
  • Excellent verbal and written communication skills.
  • Strong MS Office Suite computer skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to work in a call center environment.
  • Strong organizational and time management skills.
  • Ability to read and comprehend rules, regulations, policies, and procedures.
About Us

Sonic Automotive is a leading automotive retailer with over 100 dealerships across the country. We offer a comprehensive training program, competitive compensation, and unparalleled benefits. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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