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Global Security Operations Center Analyst
2 months ago
Sibylline Americas is a leading intelligence and strategic risk consultancy in the security sector. Our company provides high-quality risk analysis, due diligence, and consultancy services to businesses, governments, and NGOs.
We offer an innovative, entrepreneurial, and fast-growing working environment, providing employees with opportunities for career progression and exposure to high-profile clients and challenges.
Job DescriptionJob Summary: We are seeking a skilled Global Security Operations Center Operator to join our team. The successful candidate will be responsible for providing excellent customer service, ensuring timely response to incidents, alarms, notifications, and calls for service.
Key Responsibilities:
- Provide exceptional customer service and respond promptly to incidents, alarms, notifications, and calls for service.
- Ensure all forms of communication are conducted in a confidential, courteous, and professional manner and documented appropriately.
- Maintain knowledge of the GSOC specific standard operating procedures.
- Manage life-safety, alarm, communications, reporting, video management, and access control functions at designated locations.
- Investigate and respond to alarms promptly.
- Evaluate and process information received from all available sources and respond with appropriate communication and dispatch procedures.
- Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, emergency services, etc.
- Participate regularly in security/safety training programs to stay current on critical GSOC responsibilities and competencies.
Requirements:
- Strong and evidenced writing and communications skills.
- Ability to think critically.
- A quick learner with the ability to multi-task.
- Attentive, organized, and detail-oriented.
- Comfortable working in a fast-paced environment.
- A strong team player with the ability to independently work as needed.
- Strong customer service skills.
- Fluent in English.
- Basic IT literacy.
- Flexibility and ability to work on a designated shift pattern as part of a 24/7 operation, along with a willingness to assist the team with overtime as needed.
Preferred Qualifications:
- College/University degree.
- Previous Security Operations experience.
- Proficiency in Microsoft Office applications.
- Familiarity with access control systems, CCTV monitoring systems, and incident management platforms.
- Experience with security applications such as Lenel and Genetec.
What We Offer:
- Negotiable salary range of $18/hour-$20/hour.
- Opportunities for career progression and professional growth.
- A dynamic and fast-growing working environment.
- A commitment to equal opportunity and diversity in the workplace.