Auto Damage Claims Specialist
4 days ago
About Allstate
Allstate is a leading insurance company that has been protecting families and their belongings for over 90 years. Our innovative drive has kept us ahead of our customers' evolving needs, from advocating for seat belts and air bags to being an industry leader in pricing sophistication, telematics, and device protection.
A Day in the Life of an Auto Damage Claims Specialist
As an Auto Damage Claims Specialist at Allstate, you will play a crucial role in our claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve interacting with customers and shop owners through face-to-face, virtual, and written communication as you assess and finalize estimates.
The Role Requires:
- Customer Service Expert: You will live into Allstate's Claims Culture by caring, empowering, and restoring. This means being compassionate, clear, and a committed partner in each claim, always leading with empathy.
- Investigator: You will confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage.
- Effective Communicator: You will use phone calls, emails, and video chats to help customers navigate a fast, fair, and easy claims process. You'll incorporate a specific approach to claim handling to offer customers their preferred method of communication and keep them updated on the claim progress.
- Negotiator: You will evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standard methodologies. In challenging situations, you'll employ negotiation tactics to reach a mutually beneficial agreement.
- Problem Solver: You will utilize multiple tools, such as estimate software, job aids, and settlement platforms, to get the job done efficiently in a fast-paced environment. With sharp critical thinking skills, you will protect the company financially by executing policies along policy agreements and keeping accurate records of your work in a claims system that you will be trained on.
Required Skills and Qualifications:
- At least 18 months of experience in auto collision estimating using CCC or Mitchell.
- Proficient written and verbal communication skills to effectively interact with customers.
- Strong attention to detail and ability to write precise and comprehensive estimates.
- Comfortable using technology and various platforms for claims processing.
- Excellent time management and organizational skills to manage multiple assignments effectively.
- A valid driver's license and willingness to travel as part of the job requirements.
Benefits:
As an Allstate employee, you will enjoy a Total Rewards package that includes competitive salary, medical, dental, and vision coverage, an Allstate pension plan, and a 401(k) savings plan. We also offer Ayco financial coaching, Spring Health mental and emotional wellbeing resources, paid parental leave, adoption reimbursement, paid time off, tuition reimbursement, and wellness incentives.
Salary: The estimated salary range for this position is $52,260 - $92,790 annually, based on experience and qualifications. If you have the required licenses, you may be eligible for a $1000 licensing sign-on bonus.
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