Customer Service Representative

5 days ago


Jersey City, New Jersey, United States Open Road Auto Group Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Open Road Auto Group. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth.

Key Responsibilities
  • Customer Engagement: Respond to customer inquiries, provide product information, and resolve customer complaints in a timely and professional manner.
  • Sales and Conversion: Identify and pursue sales opportunities, negotiate prices, and close deals to meet or exceed sales targets.
  • Product Knowledge: Stay up-to-date on product features, pricing, and promotions to provide accurate and informed responses to customer inquiries.
  • Team Collaboration: Work closely with colleagues to achieve sales goals, share best practices, and provide support as needed.
Requirements
  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management.
  • Strong Sales and Negotiation Skills: Proven ability to identify and pursue sales opportunities, negotiate prices, and close deals.
  • Product Knowledge: Familiarity with automotive products, features, and pricing.
  • Time Management and Organization: Ability to prioritize tasks, manage time effectively, and meet sales targets.
About Open Road Auto Group

Open Road Auto Group is a leading automotive retailer with over 25 facilities across the New York/New Jersey metropolitan area. We are committed to providing exceptional customer service, a wide selection of vehicles, and a positive work environment for our employees.

Benefits
  • Competitive Compensation: Base pay, bonuses, and commissions based on performance.
  • Benefits Package: Medical, dental, and vision plans, as well as optional benefits and income protection.
  • Professional Development: Opportunities for training, certification, and career advancement.
  • Recognition and Rewards: Recognition for outstanding performance and rewards for achieving sales targets.


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