Customer Service Representative

3 weeks ago


Fraser, Michigan, United States Healthmark Industries Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Healthmark Industries. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and effective manner.

Key Responsibilities
  • Evaluate customer data to determine the best course of action to resolve complaints and coordinate service recovery.
  • Apply knowledge and skills to complete a wide range of tasks, including processing orders and following up on calls and emails.
  • Assist the department in meeting customer needs and reaching department expectations.
  • Complete required training and understand how to use tools available to recall necessary information.
  • Document conversations with customers according to procedure.
  • Follow established procedures to meet customer needs.
Requirements
  • 1-3 years of customer service experience.
  • Type 30 WPM.
  • 4-year degree preferred.
  • Demonstrated experience performing extensive research to resolve complex customer inquiries.
  • Excellent written and verbal communication skills.
  • Previous experience in a heavy volume service environment (phone, email, internal communications) preferred.
  • Excellent time-management, prioritization, communication, and analytical skills.
  • Ability to multitask effectively.
  • Ability to work under targets and with deadlines.
  • Positive attitude, proactive engagement, and solutions-seeking.
  • Intermediate Excel, Word, and Outlook skills.
Benefits
  • 401k (Safe Harbor)
  • Paid Time Off
  • Tuition Reimbursement
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Company-paid short-term and long-term disability

Healthmark Industries Co. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.



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