Customer Service Representative

2 weeks ago


Brattleboro, Vermont, United States Suburban Propane Full time

**Job Overview**

We are seeking a skilled Customer Relations Specialist to join our team in Whippany, New Jersey. As a key member of our sales and service team, you will play a pivotal role in delivering exceptional customer experiences, driving new customer acquisition, and maintaining existing relationships.

Key Responsibilities:

  • Handle high volumes of incoming calls with precision, ensuring customer satisfaction and resolving issues efficiently.
  • Maintain in-depth knowledge of our products and services, including account and billing processes.
  • Employ a proactive sales approach to uncover additional opportunities and present solutions to customers.
  • Present a professional image, fostering trusting relationships with all customers.
  • Effectively manage customer account data, including setting up new accounts and maintaining related information.

Requirements:

  • Minimum 3 years of experience in a customer service role.
  • High School diploma or equivalent preferred.
  • Solid computer skills, including Microsoft Office, data entry, and report analysis.
  • Able to multi-task and prioritize assignments in a team environment.

Benefits:

We offer competitive pay, ranging from $55,000 to $75,000 per year, plus incentives and a comprehensive benefits package, including medical, dental, vision, disability, life insurance, HSA, FSAs, paid vacation, personal, and sick pay, tuition assistance, online learning opportunities, training, and a 401(k) with company match and immediate vesting.

About Us:

Suburban Propane is a nationwide marketer and distributor of diverse energy products, specializing in heating oil, refined fuels, propane, natural gas, and electricity. With over 3,000 employees, we provide prompt, reliable service to over one million residential, commercial, industrial, and agricultural customers across 42 states. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in renewable energy sources.

Our salary range reflects the industry standard for this position, considering the location, job requirements, and market conditions. For more information about our hiring process, please visit https://jobs.suburbanpropane.com/our-hiring-process/.



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