Customer Service Representative
2 weeks ago
At Community Bank System, we strive to provide exceptional customer service and support our customers in managing their finances. Our retail division operates over 230 facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, we offer wealth management, investment management, insurance, risk management, and benefit plan administration.
To ensure our employees can enjoy long and successful careers here at CBSI, we offer competitive compensation, good benefits, and professional development opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers, and communities.
Job Responsibilities:- Provide quality customer service and a positive banking experience by handling financial transactions with accuracy and professionalism.
- Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
- Prepare daily settlements of teller cash and proof operations.
- Research customer accounts, send prospecting letters, and follow up with customers by telephone.
- Accept loan, utility, and other payments.
- Issue money orders, cashier's checks, traveler's checks, correspondent bank drafts, etc.
- Maintain proficient knowledge of laws and regulations applicable to this position and demonstrate ongoing compliance.
- Reliable transportation
- High School Diploma or GED
- Good communication skills
- Attention to detail
- Basic math skills and computer skills
- Ability to understand direction and adhere to established policies and procedures
- Competitive hourly rate: $16.50 - $21.53 per hour
- No standard weekly hours
- Commensurate with experience plus potential for annual merit increase
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