Customer Service Representative

2 weeks ago


Moline, Illinois, United States Vibrant Credit Union Full time
Job Overview

Position Summary: A Teller is responsible for executing financial transactions with precision and efficiency, ensuring exceptional service for all members. This role is vital in delivering prompt, accurate, and friendly assistance.

Key Responsibilities:

  • Proactively identify and recommend suitable products and services to fulfill member requirements
  • Execute all opening, closing, and balancing tasks with diligence
  • Handle a variety of branch transactions, including cash management, deposits, withdrawals, loan payments, and balance inquiries
  • Improve member satisfaction by understanding their needs and providing timely support
  • Employ conflict resolution techniques when addressing member concerns
  • Create personalized and meaningful experiences for each member

Qualifications:

Ideal Candidate Profile:

  • High School Diploma or GED is mandatory
  • Previous experience in cash handling is advantageous
  • Familiarity with account structures and ownership is essential
  • Background in sales and promotional techniques is preferred
  • Basic understanding of banking terminology is required

Reporting Structure:

  • Reports directly to the Branch Manager

Work Environment and Physical Requirements:

This position is situated in a professional office setting. Daily tasks involve the use of standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines. The role necessitates effective communication, mobility, manual dexterity, and the ability to lift items up to 25 pounds. Frequent sitting, standing, and repetitive motions are part of the job. Candidates must be able to read printed and digital materials accurately.

Additional Responsibilities:

This job description is intended to provide a general overview of the responsibilities and duties associated with this position. Specific tasks and responsibilities may evolve over time, with or without prior notice.



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