Shift Lead

4 weeks ago


Waukesha, Wisconsin, United States Toppers Pizza Full time
Job Description

A Shift Leader is responsible for providing direct supervision and ensuring a smooth operation during their shift. This role involves ensuring the restaurant is a safe environment for employees and customers alike.

  • Assign and direct daily tasks for team members based on role, skills, and shift needs.
  • Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction.
  • Uphold Toppers policies and procedures, providing feedback and coaching to team members as needed.
  • Be knowledgeable of delivery area maps and traffic patterns to assist delivery drivers in organizing their routes.
  • Solve customer complaints efficiently and effectively.
  • Provide constructive feedback to team members.
  • Train new team members on daily tasks.
  • Manage cash handling and prepare deposits.
Requirements
  • Must be legally eligible to work in the United States.
  • Must be 18 years of age.
  • Must have a reliable source of transportation.
  • Previous quick service restaurant or supervisory experience is preferred.
  • Serve-Safe or local/state food service certification is a plus.
Physical Requirements
  • Ability to meet physical demands with or without reasonable accommodation.
  • Must be able to exert frequent mobility for periods of up to five hours.
  • Must be able to lift up to 50 pounds.
  • Will frequently reach, feel, bend, stoop, carry, and manipulate objects.
  • Must be able to tolerate potential allergens.
Benefits
  • Flexible scheduling.
  • Pay advances through PayActiv.
  • Meal discounts.
  • Free uniform shirt.
  • Referral bonuses.
  • Rapid advancement opportunities.
  • Insurance benefits and 401(k) retirement.

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