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Customer Service Representative

2 months ago


Lake Dallas, Texas, United States Staff My Agency Full time

Job Summary: We are seeking a highly skilled and customer-focused Personal Lines Customer Service Representative to join our team at Staff My Agency. As a key member of our team, you will be responsible for maintaining relationships with our current personal lines book of business and providing exceptional service to our clients.

Key Responsibilities:

  • Utilize our systems to shop expiring policies at renewal with all of our carriers to ensure seamless policy transitions.
  • Respond promptly to endorsement requests and service requests, providing timely and effective solutions to our clients' needs.
  • Handle daily downloads and billing inquiries in a timely and efficient manner.
  • Run weekly and monthly reports to track key performance indicators and identify areas for improvement.

Requirements:

  • A valid Property and Casualty (P&C) license is a plus, but not required.
  • Proficient use of computer systems and VOIP phone systems.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits:

  • 18 paid time off (PTO) days per year.
  • Opportunity to work from home.

About Us: Staff My Agency is a family-owned agency that specializes in personal and commercial lines of insurance. We pride ourselves on providing a flexible and relaxed work environment, where our employees can grow and develop their careers. Our work hours are from 8:30am to 4:30pm, Monday through Friday, and we observe major holidays to allow our employees to spend time with their loved ones.