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Client Relationship Specialist

2 months ago

Albany, Oregon, United States People's Bank of Commerce Full time

Job Type:

Full-time

Overview:

Founded in 1998, People's Bank of Commerce has established itself as a premier community banking institution in southern Oregon. Our commitment to delivering exceptional service and fostering strong relationships with our customers has positioned us as a trusted partner in the community.

Our Mission:

At People's Bank, we aim to enhance the banking experience for our clients while providing our employees with a fulfilling career path. We believe that our staff embodies our values and is integral to our success. We offer a comprehensive benefits package that includes competitive salaries, 401k plans, Employee Stock Ownership Plans (ESOP), and health, dental, vision, and life insurance coverage.

Position Summary:

A Personal Banker is responsible for delivering outstanding customer service by offering a wide range of banking services, including account openings, servicing existing accounts, consumer loans, and processing teller transactions. This role involves promoting various bank products through effective cross-selling techniques and actively nurturing customer relationships. The Personal Banker contributes to the branch's operational efficiency while adhering to the bank's core values and customer service standards.

Key Responsibilities:

  • Provide exceptional customer service through professional communication, including handling phone calls and electronic inquiries.
  • Facilitate the opening of new accounts and recommend additional products and services tailored to customer needs.
  • Manage all monetary transactions for clients, ensuring accuracy and compliance with bank policies.
  • Educate customers on available products and services, providing timely assistance and resolving any issues.
  • Comply with all security procedures and regulations to maintain the integrity of banking operations.
  • Utilize active listening skills to identify customer needs and promote relevant banking services.
  • Conduct interviews with potential borrowers, making informed loan recommendations and preparing necessary documentation.
  • Maintain a productive work ethic by seeking additional responsibilities and supporting team members.
  • Participate in meetings and contribute to special projects as assigned.

Performance Expectations:
  • Greet customers promptly and courteously, both in person and over the phone.
  • Ensure the security of cash drawers and all negotiable items.
  • Complete cash drawer balancing within designated timeframes.
  • Adhere to company policies and maintain a low occurrence of cash outages.
  • Accurately complete all necessary documentation for account openings and transactions.
  • Demonstrate proficiency in relevant software applications and banking systems.

Qualifications:
  • Experience in financial services, particularly in account management and teller operations.
  • Strong communication and organizational skills.
  • Ability to build rapport with clients and work collaboratively within a team.
  • Attention to detail and the ability to manage multiple tasks effectively.
  • Sales experience in financial products is preferred.

Education:
  • A high school diploma or GED is required.
  • Familiarity with Microsoft Office applications is beneficial.

Note:

The responsibilities outlined above are intended to provide a general overview of the role. They are not exhaustive and may be subject to change to accommodate qualified individuals. All candidates must be legally authorized to work in the country. Employment is contingent upon successful completion of background checks and other pre-employment requirements.