Strategic Workplace Experience Director

6 days ago

Dallas, Texas, United States TBWA\Chiat\Day Full time

About Momentum

Momentum is a global leader in innovation, building a respected collection of independent technology and solutions providers that power digital commerce through amazing people, data, and insights. With over $4B annually in direct media spend and 1,400+ global employees, our portfolio includes PMG, Koddi, Further, Momentum Commerce, and Shipyard.

We believe that a growth-focused work environment fostering a culture of belonging, inclusion, and diversity will empower our team members to thrive both personally and professionally.

The Opportunity

We are seeking a dynamic and experienced Head of Workplace Experience & Operations to lead our global workplace strategy and operations across 13 offices in North America. As a key member of our team, you will be responsible for creating and maintaining exceptional workplace experiences that support our company culture, foster collaboration, and enhance employee well-being.

You'll play a key role in our team, collaborating closely with dynamic and talented individuals. Your responsibilities will include planning innovative workplace environments, contributing to our mission to enable, accelerate, and empower our partners at Momentum companies, allowing them to deliver best-in-class solutions for their customers.

Responsibilities

  • Develop and implement a comprehensive workplace strategy that aligns with the company's goals and values across 13 offices, considering the nuances of each portfolio company within the Momentum ecosystem.
  • Oversee the day-to-day operations of all office spaces, including facilities management, space planning, and office services.
  • Provide mentorship, lead, and manage a team of workplace coordinators and facility operations managers to ensure the smooth functioning of office environments while supporting team development.
  • Drive initiatives to enhance workplace experience, employee engagement, and satisfaction through innovative design, amenities, and programs that surprise and delight our most important customers – all Momentum companies' employees.
  • Collaborate with cross-functional teams to integrate cutting-edge technology solutions with People & Culture and IT systems to enhance workplace efficiency and productivity.
  • Effectively communicate workplace strategies and initiatives to stakeholders across departments, fostering a culture of collaboration and alignment.
  • Manage vendor relationships and contracts for facility services, ensuring quality, cost-effectiveness, and compliance with company standards.
  • Develop and manage budgets for workplace operations, monitoring expenses and proactively identifying opportunities for cost savings and efficiency improvements.
  • Implement health and safety protocols and ensure compliance with local regulations and best practices across all office locations.
  • Monitor and analyze workplace trends and best practices to continuously improve our workplace operations and consistently elevate the employee experience.
  • Create an equitable and welcoming workplace environment for all employees.
  • Identify and implement sustainable workplace practices and promote environmental stewardship across all office locations.

Requirements

  • Holds a Bachelor's degree ideally in Facilities Management, Business Administration, or a related field.
  • Proven track record of successfully managing workplace operations for a global organization with multiple offices.
  • Demonstrates strong leadership and management skills, with the ability to motivate and inspire teams to strive for excellence.
  • Has excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization, demonstrating adaptability in adjusting to different personalities and versatile communication styles.
  • Displays in-depth knowledge of workplace best practices, industry trends, and regulatory requirements.
  • Demonstrates strong analytical and problem-solving abilities, with a results-driven mindset.
  • Can handle multiple priorities and work in a fast-paced environment, navigating ambiguity and remaining agile.
  • A minimum of 12+ years of relevant experience in the specified field, including experience in managing workplace operations, overseeing facilities management, leading teams, and implementing workplace strategies.

Salary and Benefits

We offer a competitive salary of $150,000 - $180,000 per year, depending on location and experience. In addition to the base salary, candidates may be eligible to receive a discretionary annual bonus, determined based on both the company's business performance and individual contributions. We provide a comprehensive benefits package, encompassing healthcare benefits, a 401(k) plan with an employer match, short-term and long-term disability coverage, life insurance, paid time off, parental leave, and various paid holidays.

Why Work at Momentum?

We prioritize the well-being of the whole individual, committed to supporting our people in every moment that matters on their journey with us. Our workplace offers opportunities for involvement in a wide range of challenging and impactful projects, across diverse industries and business models, fostering career advancement and development within our growing organization. The culture is highly collaborative and supportive, contributing to a fulfilling professional journey.

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