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Service Engagement Representative
2 months ago
Customer Service Representative (Remote)
Company Overview:
At Farmers Insurance Group, we pride ourselves on being more than just a recognizable brand. We are a dedicated, award-winning employer that values diversity and inclusion within our workforce. Our commitment extends beyond our employees to the communities we serve, fostering well-being through extensive benefits and community engagement initiatives.
Location Requirement:
Applicants must reside in New Mexico.
Position Summary:
The Customer Service Representative will engage with both internal and external clients to clarify underwriting guidelines, policies, and marketing strategies to effectively manage customer accounts. Utilizing a range of skills, the representative will ensure a positive customer experience.
Key Responsibilities:
- Analyze and resolve policy and account inquiries from customers.
- Collaborate with relevant personnel to gather necessary information for problem resolution.
- Respond to customer inquiries through various communication channels.
- Meet established performance standards as outlined in objectives.
- Enhance personal skill set through participation in relevant training and seminars.
- Stay informed about current products and services.
- Support the overall strategy of the organization.
- Exemplify the core values of Farmers Insurance Group.
- Perform additional duties as assigned.
Core Competencies:
- Business Results: Achieve individual performance metrics and goals.
- Innovation: Propose innovative process improvements to enhance business practices.
- Communication: Demonstrate strong written and verbal communication skills.
- Job Knowledge: Possess intermediate knowledge of billing, underwriting guidelines, and policy processing.
- Teamwork: Accept constructive feedback and collaborate effectively with colleagues.
Physical Requirements:
This role may involve some sedentary work, along with physical activities such as standing, lifting up to 10 pounds, and various forms of communication including speaking, reading, and writing.
Work Environment:
Job duties are typically performed in a climate-controlled office setting.
Education Requirements:
A high school diploma or equivalent is required; a bachelor's degree is preferred.
Experience Requirements:
Demonstrated competency in customer service roles, with 6 months to 1 year of experience in a call center environment preferred. Possession of a P&C license or personal lines license is advantageous.
Special Skills:
Advanced critical thinking and conflict resolution skills, with a consistent track record of meeting or exceeding performance goals.
