Computer Solutions Technician III

2 weeks ago

Baltimore, Maryland, United States Howard Community College Full time
Job Title: Computer Solutions Technician III

Howard Community College is seeking a highly skilled and experienced Computer Solutions Technician III to join our User and Network Services team. As a key member of our team, you will be responsible for providing technical support and services to our faculty, staff, and students.

Key Responsibilities:
  • Provide technical support and services to faculty, staff, and students, including troubleshooting and resolving desktop and network issues.
  • Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.
  • Manage and maintain the college's public address system and EOP college-wide notification systems.
  • Deploy system images using Microsoft Deployment Toolkit (MDT) and Windows Deployment Services (WDS).
  • Deploy software, system preferences, and printers using Group Policy.
  • Manage administrator right escalation using DefendPoint Privilege Management.
  • Install and test telephone and data cabling and jacks throughout the campus.
  • Diagnose and assist in resolving network connectivity problems throughout the college campus.
  • Perform advanced phone system installations and upgrades for both software and hardware.
  • Perform all account moves, adds, and changes to the college's phone and voicemail system.
  • Troubleshoot all advanced phone system issues, including hardware and LAN/WAN/MAN links.
  • Provision, deploy, and troubleshoot optical network terminals (ONTs) in GPON-enabled buildings.
  • Manage various record databases, including desktop equipment, phones (E911), and printers.
  • Manipulate Active Directory environment for account management, computer locations/inventory, permissions, and role-based deployments.
  • Utilize the Identity Management services for staff and faculty password resets.
  • Manage Desktop Support Group (DSG) application, print, imaging, DHCP, WSUS, servers (physical and virtual), and associated storage devices, including equipment and software installation, upgrades, and patching.
  • Manage staff print services.
  • Create and maintain staff desktop, laptop, and tablet images, develop scripts to automate installs and task sequences.
  • Assign/reserve IP addresses and ranges, maintain MAC address filter.
  • Approve security updates, revoke problematic patches, and integrate third-party software patching.
  • Manage adjunct and shared workspaces using Faronics Deep Freeze for security.
  • Manage and deploy anti-malware software on desktops and mobile devices.
  • Manage Tripwire servers for Payment Card Industry (PCI) compliance, perform health checks, review changes, backup databases as needed.
  • Image and deploy PCI desktops and laptops, document procedures and changes, review and implement security requirements.
  • Develop materials and provide individual and group technology training for staff and faculty as needed.
  • Supervise when the Computer Solutions Manager is unavailable and train part-time interns and volunteers.
  • Evaluate and provide hardware and software recommendations for campus deployment.
  • Account for all core work in the current call tracking database, including documented status and resolution information, while tracking time worked.
  • Document and maintain processes and procedures on the shared network drive.
  • Provide status reports to management.
  • Perform other duties as assigned.

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