IT Support Specialist

3 weeks ago


West Jordan, Utah, United States Waterford Crystal Limited Full time
Job Summary

We are currently seeking a skilled Help Desk Technician to provide technical assistance and support for our IT department. This role is responsible for managing and responding to help desk tickets, troubleshooting and resolving technical issues, and providing excellent customer service to our end-users.

The ideal candidate will have a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills. They will be able to work independently and as part of a team to resolve technical issues and provide support to our users.

Key Responsibilities:

  • Manage and respond to help desk tickets in a timely and efficient manner
  • Diagnose and troubleshoot technical issues related to computer systems, hardware, and software
  • Provide technical assistance and support to end-users via phone, email, and in-person
  • Collaborate with IT team to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Participate in on-call rotation for emergency situations
  • Escalate technical issues to senior IT staff as needed
  • Develop and maintain knowledge of new technologies and systems

Requirements:

  • Associate's degree in Computer Science, Information Technology, or related field
  • 2-3 years of experience in a help desk or technical support role
  • Strong understanding of computer systems, hardware, and software
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Basic understanding of enterprise networks
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive hourly rate: $18.00 - $25.00 per hour
  • Opportunity for professional growth and development
  • Collaborative and dynamic work environment
  • Comprehensive benefits package, including health insurance, dental insurance, basic life insurance, and disability insurance
  • Generous vacation, sick, and holiday offering

About Waterford:

Waterford is a mission-driven organization committed to creating a diverse and inclusive environment. We are an equal opportunity employer and welcome applications from diverse candidates. We believe in the boundless potential of our team members and are dedicated to encouraging a culture that nurtures talent from within.



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