API Documentation and Integration Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled API Documentation and Integration Specialist to join our team at Polly. As a key member of our team, you will be responsible for creating, updating, and maintaining comprehensive API documentation, including guides, reference materials, integration manuals, and sample code.
Key Responsibilities:
- Create and maintain high-quality API documentation that is clear, accurate, and accessible to developers of all skill levels.
- Collaborate with internal engineering teams to gather and distill complex technical information into user-friendly resources.
- Act as a primary technical resource for partners, guiding them through integration processes and troubleshooting issues as they build against our APIs and SDKs.
- Translate technical information into clear, non-technical terms for partners and vice versa, ensuring seamless communication between teams.
- Develop tailored integration solutions, FAQs, and best practices to enhance partner success.
- Maintain a feedback loop with partners to continuously improve the API documentation and integration experience.
- Test APIs and SDKs internally, validating functionality and performance before releasing updates to partners.
- Collaborate on automating onboarding, troubleshooting, and other processes via the SDK.
- Act as a bridge between the engineering, product, and customer success teams to ensure alignment and support for partner needs.
- Provide input into API design based on partner feedback and integration challenges.
- Continuously monitor and update API documentation based on new features, updates, or improvements to our platform.
- Identify opportunities to streamline the integration process and improve partner satisfaction.
- Stay current with industry best practices and trends in API documentation and integration strategies.
Requirements:
- Proven experience in writing and managing API documentation.
- Experience working with external partners, developers, or customers in a technical support capacity (diagnosing, debugging, and fixing API issues).
- Strong understanding of RESTful APIs, Webhooks, and other API-related technologies and best practices.
- Familiarity with data concepts like SFTPs, JSON, XML.
- Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely.
- Familiarity with developer tools, version control systems (e.g., Git), and API documentation platforms (e.g., Swagger, Postman).
- Strong troubleshooting and problem-solving skills.
- Ability to work independently and collaborate across teams in a remote environment.
About Polly:
Polly is transforming the mortgage industry with its modern, data-driven capital markets ecosystem. Banks, credit unions, and mortgage lenders nationwide trust Polly's revolutionary Product and Pricing Engine (PPE), Loan Trading Exchange, and actionable data and analytics to automate and optimize the entire capital markets value chain, helping their secondary teams operate faster, smarter, and more profitably. Polly was founded in 2019 by a seasoned team of technology and mortgage experts and is headquartered in San Francisco, California.
Why Join Us:
- We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates.
- We have an experienced leadership team that previously built large and impactful platforms.
- Outstanding opportunity for professional growth and upward mobility.
- Direct engagement with the decision makers and senior business leaders.
- Competitive salaries.
- 100% paid medical/vision/dental/disability/life insurance.
- Flexible vacation.
- Hybrid environment; 3x weekly in an innovation center in San Francisco or Dallas.
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