Entry-Level Contact Center Representative
3 weeks ago
Job Summary:
MCI Careers is seeking a highly motivated and customer-focused Entry-Level Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers
- Upsell and cross-sell products and services to customers
- Meet or exceed performance metrics and quality standards
- Work collaboratively with team members to achieve team goals and objectives
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of software applications
What We Offer:
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Flexible scheduling and work-life balance
- Comprehensive training and development programs
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today
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