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Customer Service Representative

2 months ago

Dallas, Texas, United States free-classifieds-usa Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk/ Night Auditor to join our team at free-classifieds-usa. As a Front Desk/ Night Auditor, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth and efficient guest experience.

Key Responsibilities:

  • Guest Experience: Create a memorable and unique experience for our guests, processing operational needs, addressing guest requests, and completing reports.
  • Customer Service: Provide top-notch customer service, responding to guest inquiries, and resolving any issues in a professional and courteous manner.
  • Front Desk Operations: Manage front desk operations, including check-in, check-out, and room assignments.
  • Security and Safety: Ensure a safe and secure environment for our guests and staff, following company policies and procedures.

Requirements:

  • High School Diploma or Equivalent: Required
  • Customer Service Experience: 1+ year of experience in customer-facing roles
  • Communication Skills: Excellent verbal and written communication skills
  • Problem-Solving Skills: Ability to resolve guest complaints and issues in a professional manner

What We Offer:

  • Competitive Salary: Competitive salary and benefits package
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company
  • Team Environment: Collaborative and supportive team environment