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Pet Care Client Services Associate
2 months ago
About Wag Hotels:
Wag Hotels is a premier destination for pet boarding and daycare, offering comprehensive services for dogs and cats. Our facilities are designed with a focus on safety and fun, utilizing eco-friendly cleaning practices and staffed by trained professionals who ensure a secure environment for our furry guests around the clock.
Position Overview:
We are looking for dedicated, enthusiastic individuals who have a passion for animals to fill the role of Client Services Team Member. In this position, you will be pivotal in delivering exceptional customer service, facilitating communication between various departments and clients, and managing the medical and behavioral records of our guests through our online system.
Key Responsibilities:
- Oversee guest check-ins and check-outs.
- Process online reservations efficiently.
- Address client inquiries through various communication channels.
- Maintain a positive and professional rapport with clients.
Qualifications:
- Minimum age of 18 years.
- High School Diploma or equivalent required.
- Availability to work on weekends and holidays is essential.
- Proficient in computer applications (Word, Excel, Gmail, etc.) with a typing speed of at least 30 wpm.
- Capability to lift up to 50 lbs.
- Comfortable handling pets of diverse sizes and temperaments.
- Strong written and verbal communication skills in English.
Employee Benefits:
- Complimentary daycare for your pet after the initial 30 days of employment.
- Two weeks of free boarding for your pet during non-peak times.
- 30% discount on retail products.
- Access to health benefits through 'Lemonaid'.
- Retirement savings program via CalSavers.
- Paid sick leave.
Wag Hotels is committed to providing equal employment opportunities and prohibits discrimination of any kind. We value diversity and inclusivity in our workplace.
