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Store Operations Director
2 months ago
Victra, an Exclusive Retailer for Total by Verizon, is seeking a highly motivated and experienced leader to fill the position of Total Store Lead. As a key member of our team, you will be responsible for creating a dynamic and engaging work environment that fosters growth and success for both our employees and customers.
Key Responsibilities- Train, coach, and develop sales teams on sales techniques, products, promotions, procedures, and guest experience.
- Embrace change and adapt sales strategies as the business evolves.
- Encourage and motivate sales teams to meet or exceed sales quotas and individual income goals.
- Meet and exceed personal goals by driving creative selling strategies for the store.
- Provide effective performance feedback to all team members and set time frames for achievement.
- Commit to following up on expectations and maintaining accountability.
- Use various customer outreach methods to increase store traffic and sales.
- Ensure availability and protection of merchandise by maintaining inventory levels.
- Perform daily and monthly inventory counts as directed.
- Adhere to advertising, sales promotion, and display plans directed by Victra and Total by Verizon.
- Maintain a Premiere Store Environment welcoming for all guests.
- Secure merchandise and protect employees by adhering to security standards.
- Schedule team members to maintain appropriate shift coverage based on business needs.
- Manage all escalated customer service issues with professionalism.
- Execute daily operational procedures with excellence.
- Lead with effective communication through written and verbal communication.
- Enforce Victra policies and procedures promptly and efficiently.
- Use training tools provided to further your career and personal development.
- Create a fun and engaging environment that promotes creativity and innovation.
- High School diploma or equivalent.
- 3-5 years of experience in a retail sales environment.
- 2 years in a leadership/supervisory role.
- Excellent interpersonal skills.
- Basic interview skills and enhanced staffing knowledge.
- Relevant history of high retail sales performance.
- Basic Math Skills.
- Working knowledge of Microsoft Office.
Ability to lift up to 10 pounds.
Training RequirementsAll Total Store Leads are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense. All Total Store Leads are required to attend and successfully complete a 3-day Store Leader University (SLU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout employment with Victra.