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Store Operations Director

2 months ago


Gastonia, United States Victra - Verizon Wireless Premium Retailer Full time
About the Role

Victra, an Exclusive Retailer for Total by Verizon, is seeking a highly motivated and experienced leader to fill the position of Total Store Lead. As a key member of our team, you will be responsible for creating a dynamic and engaging work environment that fosters growth and success for both our employees and customers.

Key Responsibilities
  • Train, coach, and develop sales teams on sales techniques, products, promotions, procedures, and guest experience.
  • Embrace change and adapt sales strategies as the business evolves.
  • Encourage and motivate sales teams to meet or exceed sales quotas and individual income goals.
  • Meet and exceed personal goals by driving creative selling strategies for the store.
  • Provide effective performance feedback to all team members and set time frames for achievement.
  • Commit to following up on expectations and maintaining accountability.
  • Use various customer outreach methods to increase store traffic and sales.
  • Ensure availability and protection of merchandise by maintaining inventory levels.
  • Perform daily and monthly inventory counts as directed.
  • Adhere to advertising, sales promotion, and display plans directed by Victra and Total by Verizon.
  • Maintain a Premiere Store Environment welcoming for all guests.
  • Secure merchandise and protect employees by adhering to security standards.
  • Schedule team members to maintain appropriate shift coverage based on business needs.
  • Manage all escalated customer service issues with professionalism.
  • Execute daily operational procedures with excellence.
  • Lead with effective communication through written and verbal communication.
  • Enforce Victra policies and procedures promptly and efficiently.
  • Use training tools provided to further your career and personal development.
  • Create a fun and engaging environment that promotes creativity and innovation.
Requirements
  • High School diploma or equivalent.
  • 3-5 years of experience in a retail sales environment.
  • 2 years in a leadership/supervisory role.
  • Excellent interpersonal skills.
  • Basic interview skills and enhanced staffing knowledge.
  • Relevant history of high retail sales performance.
  • Basic Math Skills.
  • Working knowledge of Microsoft Office.
Physical Requirements

Ability to lift up to 10 pounds.

Training Requirements

All Total Store Leads are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense. All Total Store Leads are required to attend and successfully complete a 3-day Store Leader University (SLU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout employment with Victra.